Great Question!
We've got answers to frequently asked questions below
I don’t have an internet connection or email account; can I order over the phone?
Of course! Please visit our website to find your nearest location and call the number provided.
I have a suggestion, who can I contact?
We’re always open to suggestions. Please contact our Customer Care team on our feedback form
Do you offer catering?
Thanks for asking! We currently don’t offer catering, but we do have Habit Catering Trucks available for your next event. Please contact our Habit Truck Team on our Habit Truck web page.
Can I cancel or modify my orders after I submit them via phone, online, Habit Mobile App or delivery?
Unfortunately, once the order is placed it’s sent to our kitchen to begin preparation. We are unable to accept modifications or cancel the order.
If you want to add to the order, please place an additional separate order.
If you are unable to pick-up your order please contact our Customer Care team and we will reach out to you as soon as possible. Please note, response times are delayed due to COVID-19. We look forward to assisting you as soon as possible.
If you ordered via a third-party delivery partner (for example: on the DoorDash, Uber Eats or Postmates App/Website), please contact them directly for assistance.
I have a complaint; how can I get in touch?
We’re sorry to hear you had a less-than-ideal experience with us. Please contact our Customer Care team on our feedback form.
Do you offer Curbside Pick-Up?
We do! Order on The Habit Mobile App or online at the Habit Burger online order site and select “Curbside.”
How do I order food online?
Please visit our Ordering Site to find your nearest location and order your chargrilled favorites!
Can I cancel or modify my online order after it’s been submitted?
Unfortunately, once the order is placed it’s sent to our kitchen to begin preparation. We are unable to accept modifications or cancel the order.
If you want to add to the order, please place an additional separate order.
If you are unable to pick-up your order please contact our Customer Care team on our feedback form and we will reach out to you as soon as possible. Please note, response times are delayed due to COVID-19. We look forward to assisting you as soon as possible.
What if there’s an issue with my online order?
We’re sorry to hear that. Please contact our Customer Care team here on our feedback form.
Can I schedule my Habit Mobile App order ahead of time?
Absolutely! You can select ASAP or you can schedule your order to pick-up at a time that’s more convenient for you.
Where do I pick up my mobile order?
Please proceed to the pick-up area inside the restaurant to have one of our team members assist you. You may also choose contactless curbside pick-up at most locations.
Is there a place to add special instructions or requests on the app?
Unfortunately, there is not a place to type in specific requests. At The Habit Burger Grill, we are focused on order accuracy and making sure you’re happy with your order – comment boxes can lead to miscommunications and confusion. You are able to modify your order within our ordering process by selecting “customize” on the item you are ordering.
How can I request extra ranch, sauces
Please ask one of our team members for assistance when you arrive to pick up your order, they will be happy to assist you!
I’m having difficulty redeeming my offer(s)
So sorry to hear that! Let’s get you squared away – contact us here on our feedback form.
Can I use my gift card in The Habit Mobile App?
Not right at this time, but soon! We are working on having this available in our app.
Can I use Chartickets in The Habit Mobile App?
Thank you for asking! Chartickets are only redeemable in-store at this time. Please note that our team is committed to keeping you safe when ordering in-store.
Can I use my birthday offer in The Habit Mobile App?
Unfortunately, not at this time. You may redeem your birthday offer for in-store dining (where available) or take-out. Please note that our team is committed to keeping you safe when ordering in-store.
Can I earn points on The Habit Mobile App?
Thanks for asking! Right now, we do not have a loyalty program at The Habit Burger Grill. Keep your eyes peeled for exclusive app offers, though!
Can I cancel or modify my online order after it’s been submitted?
Unfortunately, once the order is placed it’s sent to our kitchen to begin preparation. We are unable to accept modifications or cancel the order.
If you want to add to the order, please place an additional separate order.
If you are unable to pick-up your order please contact our Customer Care team on our feedback form and we will reach out to you as soon as possible* (*Please note, response times are delayed due to COVID-19. We look forward to assisting you as soon as possible)
What if there’s an issue with my Habit Mobile App order?
We’re sorry to hear that. Please contact our Customer Care team here on our feedback form.
Do you deliver?
Yes, we do! You can order The Habit for delivery on The Habit Mobile App or habitburger.com (we partner with DoorDash’s delivery team to fulfill delivery orders placed on The Habit Mobile app or at habitburger.com).
Or you may order delivery through our partners at DoorDash, Postmates, or Uber Eats.
Who should I contact if there’s an issue with my delivery order?
If you placed a delivery order through our app or website, please contact us here on our feedback form.
If you placed a delivery order directly through one of our partners, please contact them directly for assistance.
How long will it take to receive my delivery order?
When ordering through The Habit Mobile App or through any of our partners, an approximate ETA is given.
Can I cancel my delivery order after it’s been submitted?
Unfortunately, once the order is placed it’s sent to our kitchen to begin preparation. We are unable to accept modifications or cancel the order.
If you are unable to receive your order please contact our Customer Care team here: www.habitburger.com/contact-us and we will reach out to you as soon as possible*
If you ordered directly from one of our partners, please contact them directly.
What if my delivery order is wrong?
If you placed a delivery order through our app or website, please contact us here on our feedback form.
If you placed a delivery order directly through one of our partners, please contact them directly for assistance.
Can I change my order after I submit it?
Once your order is submitted on The Habit Mobile App or through one of our delivery partners, we/they are not able to accept modifications.
Are there additional delivery costs?
On orders that are ordered and delivered by a third-party service, there is an upcharge to the order to cover the fees charged by these third-party delivery services. You may also see a delivery fee, service fee, or a minimum order amount. Driver tips are optional.
How do I provide the Habit with feedback from my last visit?
To get in touch with our team, please visit our feedback form and select ‘Customer Care’ from the ‘Reason’ dropdown.
I need to cancel my online/phone order.
Please call the number provided, for the location you selected, to cancel your order.
If the order was already sent and your card was charged, please visit our feedback form and select ‘Customer Care’ from the ‘Reason’ dropdown. Please note refunds may take up to 72 hours to be processed.
I need my receipt from my last visit.
Please visit our feedback form and select ‘Customer Care’ from the ‘Reason’ dropdown.
Where can I find nutritional information?
Please click here for full nutritional and allergen information.
If you have a specific question about something you are allergic to and do not see it on the guide, please visit our feedback form and select ‘Customer Care’ from the ‘Reason’ dropdown.
Help! I left something at my local Habit Location.
If you have left something very important at one of our locations, please return to the location to retrieve the item. If you would like for our Customer Care team to get in touch with you and let you know the status of the item, please visit our feedback form and select ‘Customer Care’ from the ‘Reason’ dropdown. Please provide a description of the item in the message box.
Do you offer franchising or licensing opportunities?
We offer franchising and licensing opportunities in select markets. For more information on opportunities to franchise or license, please visit our Franchising section or contact our franchising team by filling out a franchising inquiry.
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